Bittrex is the 5th largest Bitcoin exchange by 24-hour trade volume, however, it does not rank quite as high when it comes to the design. Overall, the navigation is confusing and the actual exchange and order book look very dated. If you value user experience, Bittrex might not be the best bitcoin exchange for you.
By default, Bittrex is not the most beginner friendly platform because it only allows you to deposit or exchange cryptocurrencies. Even after you deposit crypto, the platform still takes some figuring out.
For example, on the “Accounts” page where it shows balances, rather than a distinct “deposit” or “withdraw” button, there’s simply a plus or minus symbol next to each balance. This page also shows the balance of all currencies, not just the ones I have a balance in.
These are small examples, but they’re representative of the platforms larger shortcomings. I found many unnecessary navigational elements and others that were oversimplified.
Yes – Bittrex offers a nice support center with some useful answers to very common questions. There were several questions I had relating to security and insurance that are not even mentioned in any articles. After looking closely at the articles in the help center they’re very thin.
Don’t expect a response – I submitted a support request on 11/8 and four days later recieved this automated response:
Due to un unprecedented amount of growth in a relatively short amount of time we’re experiencing a longer than usual wait time responding to and resolving your requests. This wait time has also increased the number of duplicate tickets entered on the same issues, further slowing down our agents ability to get to your request in a timely manner. We apologize greatly for the wait and we are actively training new personnel and streamlining our support system to better handle the demand.
Even the automated responses appear to be experiencing “longer than usual wait times.”
Bittrex is one of the largest crypto exchanges in the world. As a result, Bittrex has excellent liquidity due to a massive 24-hour trade volume. But as far as the reliability of the platform, I experienced hiccups in the actual service. It’s possible this was just an issue with my own personal internet, but I hadn’t experienced slight delays like this on platforms like Gemini or GDAX.
No — However, the site is mostly mobile responsive. Some pages were more mobile friendly than others.
Bittrex is one of the leading cryptocurrency exchanges by 24-hour trade volume. While the platform's liquidity and variety of trading pairs are best-in-class, the user experience leaves a lot to be desired. If you're looking for a specific altcoin, Bittrex might be a good match, otherwise, I'd keep looking.